For more than a decade Rich has been involved in developing fraud mitigation, compliance, and big data strategies. Rich came to Kount after 14 years with a fortune 50 retailer. His background in enterprise-class systems, machine learning, and analytics has shaped Kount’s technology into an industry leading platform helping clients scale their business while at the same time reducing fraud, risk, and loss.
In his role as Chief Customer Experience Officer, Rich is responsible for client success, data analytics, and ensuring Kount’s users have the best customer experience. Collaborating directly with customers, he works to inform Kount’s product roadmap, identify new and emerging threats, and drive innovation for ultimate customer satisfaction.
Rich regularly works with executives from all areas of the commerce, payments, and fraud-prevention ecosystems to discover trends and develop strategies that create value. Rich is a highly sought-after speaker for industry events and has addressed audiences around the world on several topics surrounding payments and fraud.